The seller sends the ticket email to the address provided during booking. Check your «Inbox» folder; if the ticket isn’t there, it might have gone to the «Spam» folder, so please check that too.

The ticket isn’t in the «Spam» folder.

If you haven’t received the itinerary receipt email, you might have made a mistake with the address. You need to contact the ticket seller, verify your email address, and ask them to resend the ticket.

The contact details of the agency or airline where you purchased the ticket are listed in the SMS or payment receipt. You should provide your first name, last name, travel dates, and destination. The operator will locate your booked ticket and send it to the correct email.

You might not need to correct the error, as most airlines allow up to three typos. We recommend confirming this with the ticket seller. Contact the operator or support team, provide your details, and ask if changes are necessary. They will advise you and assist if needed. The contact details of the agency or airline where you purchased the ticket are listed in the itinerary receipt email.

The conditions and possibility of a refund depend on the ticket fare, and this information is typically provided during booking. To clarify the terms and process a refund, contact the agency or airline where the booking was made. They will assist you, explain the refund procedure, and list any required documents—often, an email and the itinerary receipt are sufficient. It’s important to adhere to the deadlines specified in your fare rules.

On long-haul flights, baggage is usually included in the price, while on shorter routes, it’s an optional part of the chosen fare. Detailed information about baggage size, cost, and transportation rules is available during booking. Select a fare type that suits your needs and budget. Additional baggage, meals, and other services are available as options.

You can pay for baggage at the check-in counter at the airport. To add baggage online, use the booking agency’s personal account, where you’ll need the booking number from the itinerary receipt. Contact the seller, provide your booking number and surname, explain the situation, and request to add baggage. The seller’s name is listed on the ticket and in the booking confirmation email.

If the flight is canceled, the seller may issue a voucher for future flights. The conditions and possibility of a refund depend on your ticket fare. Contact the seller for details, which are provided in the itinerary receipt.

Find airline representatives and ask them to issue a boarding pass with a note about your delay. Take a photo of the boarding pass and send it to the seller through whom you booked the ticket. Describe the situation and request a seat on another flight for an additional fee or ask for a refund. The conditions and possibility of a refund depend on the ticket fare.

Contact the ticket seller and describe the situation. The seller will provide a list of required documents and the possible refund amount. The seller’s name and contacts are listed in the itinerary receipt and the email sent after booking.

The possibility of exchanging a ticket depends on the airline’s rules and the ticket fare. If the exchange is included in your fare, it will be free. Some fares allow exchanges for an additional fee.

To change the departure date, contact the ticket seller. Contact information is available in the itinerary receipt and the email sent after booking.

Contact the ticket seller and describe the situation. Inform them that you won’t be flying and want to exchange the ticket due to illness. The support team will assist and provide a list of required documents.